SHIPPING INFORMATION
HOLIDAY CLOSING
We will be closed for business from Friday 25th August to Monday 4th September. You will still be able to place orders but these will be processed on our return, including ‘local pickup’ orders. Over the counter sales of shelf items at Leadbelt Games Arena will not be affected.
BREXIT / EU VAT
We are no longer offering shipping to EU destinations on direct webshop orders. We do operate an eBay shop which should cover the VAT on such orders and pre-collect it which should avoid any handling fees and mean packages get to you with as little hassle as possible.
TYPICAL DISPATCH AND TRANSIT TIMES
Products marked as ‘in stock’ on this site are normally held in stock and are continually being printed to maintain stock levels. By placing an order you acknowledge that there may be a delay before dispatch. Typically orders are sent the following working day, but in times of high demand there may be a wait of up to 5 working days before dispatch. Products marked as ‘on backorder’ are printed on demand and so will usually incur the delay.
Orders placed for local collection can also include a delay if we don’t hold them in stock. If you’re planning a visit and are ordering ahead at short notice, please do drop us an email (enquiries@winterdyne.co.uk) to make sure we have the items you want in hand.
Orders are shipped via Royal Mail 48 for orders within the UK and Royal Mail International Standard overseas.
Typically this is a transit time of 2 working days or less in the UK, 3-5 working days to the EU, and 7-10 working days further afield.
RETURNS / REPLACEMENT POLICY
We take great pride in our products.
If for any reason you are unsatisfied, please email enquiries@winterdyne.co.uk within 28 days of receiving your order, and we will do our best to correct any issues you may have or arrange an exchange, refund and/or return of goods.